Conditions d’utilisation

BASIC TERMS AND CONDITIONS

The terms we have laid out pertain to every user on the domain realsimons.com and the sub-domains. The terms and conditions are used for all transactions with and visits to the website. REAL SIMONS can change these terms and conditions at any time, without prior notice.

DISCLAIMER

We do not make promises that all items in the web shop are available when you order. Should your item not be available, we will reach out to you – by email or phone. We cannot guarantee that the site’s content is free of errors or typographical mistakes. While we do everything we can to fix images, texts and pricing, mistakes can still occur from time to time. If we believe you were wrongly charged an amount for an item, we have the right to cancel it before any order is sent out. In cases of this happening, you will be notified by email. If we’re unable to contact you, your order is going to be cancelled automatically.

GOVERNING LAW

REAL SIMONS terms are based upon China law. China courts have total jurisdiction when it comes to disputes. China courts have exclusive jurisdiction in any action arising out. Your country’s laws may be different from the laws in China, and you may have more legal requirements when using the website.

REAL SIMONS Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website and accept our terms and conditions during the order checkout.

What data do we collect?

REAL SIMONS collects the following data during the order checkout:

• Personal identification information.

• First name.

• Last name.

• Company name (optional).

• Country.

• Street address.

• Postcode / ZIP.

• Town / City.

• Phone.

• Email address.

How do we collect your data?

You directly provide REAL SIMONS with most of the data we collect. We collect data and process data when you:

• Use forms or accept our terms and conditions during an order checkout.

• Use or view our website via your browser’s cookies.

How will we use your data?

REAL SIMONS collects your data so that we can:

• Process your order and manage your account.
• Email you to help completing your purchase if your order wasn’t completed.
• When REAL SIMONS processes your order, it may send your data to our suppliers so they can complete and ship your order.
• Advertising on META and Google.
• Analyze the user behavior with Google analytics and Microsoft Clarity. This is anonymous data only.

How do we store your data?

REAL SIMONS securely stores your data at our web shop and email.
REAL SIMONS will keep your order data for 3 years. Once this time period has expired, we will delete your data. We will keep data entered on uncompleted and cancelled orders for3 months.

What are your data protection rights?

REAL SIMONS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request REAL SIMONS for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that REAL SIMONS correct any information you believe is inaccurate. You also have the right to request REAL SIMONS to complete the information you believe is incomplete.
The right to erasure – You have the right to request that REAL SIMONS erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that REAL SIMONS restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to REAL SIMONS processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that REAL SIMONS transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@realsimons.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology For further information, visit allaboutcookies.org.

How do we use cookies?

REAL SIMONS uses cookies in a range of ways to improve your experience on our website.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

use this data.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

· Functionality – REAL SIMONS uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

· Advertising – REAL SIMONS uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. REAL SIMONS sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners and social media. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The REAL SIMONS website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

How to contact us

If you have any questions about REAL SIMONS privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@realsimons .com

WARRANTY

Covered by a 24 month warranty from the date of purchase, if any problem should arise due to a defect in workmanship under ordinary consumer use.

LEATHER AND COLORS

Bear in mind that leather is a natural product, meaning every hide is unique. The markings, texture and colour of each hide will vary. Differences can occur even with one hide. Occasionally, dyes from leather can be rubbed off and risk discoloring other materials. REAL SIMONS cannot be held responsible for this and will not provide financial compensation.

There are no promises made on the colours the website displays, as it can be dependent upon your computer and monitor’s colour settings.

PRICES

Product prices shown include Chinese VAT. VAT is automatically calculated when you enter your country. This tax is not included during the checkout process. All import duties or taxes will be paid by you once your order arrives in your country. We have no control over fees and cannot tell you what you will pay. Each country has its own customs rules and regulations. If you have questions or concerns, please consider contacting your local customs office.

SECURE PAYMENT

When you’re ready to order, you can choose to pay by credit card, paypal. In order to make sure your shopping experience is secure and safe, we use the widely-used and accepted Secure Socket Layers technology (SSL) during the payment checkout process.

SHIPPING

We offer international shipping. Free shipping on orders over $499. The shipping fee will be calculated after the address has been entered on the checkout page. All orders are shipped in up to 3 working days after you place the order if the product is in stock.